Cancellation & Refund Policy
Last updated 11 August 2026 · dravya4u.com
Kits are assembled to order and many of the materials in them are perishable, so this policy separates what can always be cancelled from what cannot be resold once it has left us. It applies wherever we deliver, and nothing here affects the statutory rights you have where you live — the Consumer Protection Act, 2019 in India, applicable federal and state consumer-protection law, including the Texas Deceptive Trade Practices–Consumer Protection Act in the United States.
Cancelling before dispatch
You may cancel any order at no charge at any time before it is dispatched. Email dravya@dharmaposhanam.in with your order number. We refund the full amount, including any delivery charge.
After dispatch
Once a kit has been dispatched it cannot be cancelled, because the materials in it — flowers, fruit, leaves, and other perishables — cannot be returned to stock. Refuse the delivery or contact us instead and we will deal with it under the next section.
If something is wrong with your kit
Tell us within 48 hours of delivery if your kit arrives damaged, incomplete, or is not what you ordered. Email dravya@dharmaposhanam.in with your order number and photographs of the parcel and its contents.
We will, at your choice:
- send a replacement kit or the missing items at no charge, or
- refund the affected items in full.
You will not be asked to ship anything back to us at your own cost. If we do need the item returned, we arrange and pay for the collection.
The 48-hour window exists because these are perishable goods, and after two days it is no longer possible to tell whether a wilted item left us that way. It does not apply to a kit that was never delivered at all — tell us about that whenever you notice.
What we cannot take back
A complete, undamaged, correctly-supplied kit cannot be returned for a change of mind, for the same perishability reason. Where a kit is substituted for regional or regulatory reasons, that substitution is shown on the kit page before you buy — a documented substitution is not a wrong item.
Late or missed delivery
Kits are timed to arrive before your ceremony. If a kit arrives after the ceremony date you gave us, and the delay is ours or our courier’s, you get a full refund including delivery. Delays caused by an address or phone number that turns out to be wrong, or by nobody being available to receive the parcel, are not refundable — though we will always try to redeliver first.
How refunds are paid
- Refunds go back to the original payment method, through the provider that took the payment — Razorpay Software Private Limited for orders delivered in India, Stripe, Inc. for orders delivered in the United States. We cannot redirect a refund to a different card, account or UPI ID.
- We approve refunds within 2 business days of agreeing one. The money then takes a further 5 to 7 business days to appear, depending on your bank — that part is outside our control.
- If money left your account but the order never appeared, the payment did not reach us. Your bank releases such amounts automatically, in most cases within 7 business days. Send us the payment reference and we will trace it with the payment provider in the meantime.
How to raise a request
Email dravya@dharmaposhanam.in or call +91 99000 82065 during Monday to Saturday, 10:00–18:00 IST, with your order number. We acknowledge within one business day. If you are unhappy with the outcome, escalate to our Grievance Officer, BR Kartika, at dravya@dharmaposhanam.in.
See also our Terms & Conditions and Privacy Policy.
Contact
SD Ventures and Supplies, trading as Dravya — orders delivered in India
Lalitaramam 13B, Ganapati Temple Road, Datta Nagara, Mysore 570025, Karnataka, India
GSTIN: 29ADRFS5069F1ZE
SDVS Global LLC, trading as Dravya — orders delivered in the United States
2408 Indigo Drive, McKinney, TX 75072, United States
Email: dravya@dharmaposhanam.in
Phone: +91 99000 82065 (Monday to Saturday, 10:00–18:00 IST)
Grievance Officer: BR Kartika